Our aim is to enable you to sail with confidence from Portsmouth International Port. These are just some of the measures that we have put in place to ensure the safety of passengers and staff.
We are verified by the accredited classification society DNV GL in accordance with its My Care methodology. This verification demonstrates our capability to manage and prevent infection risks, including COVID-19.
All port staff have their temperatures taken by a contactless scanner prior to commencing work, which protects both passengers and staff. The scanner is also available for operators to use for their passengers.
We’re encouraging passengers to wash their hands as often as possible. In addition we have added hand sanitiser dispensers to all public areas, which are topped-up regularly.
Minimal touch points
Our modern terminal building is equipped with automatic doors which reduce physical contact. Our washrooms are fitted with hands-free flushes, washbasin taps and driers.
We’ve put social distancing measures in place within the port and terminal, which includes clear one way signage to help everyone keep a safe distance. Passenger seating areas have also been segregated.
We have always ensured that our terminal is cleaned to a high standard, but now we’ve enhanced the frequency even further using virucidal cleaners and paying extra attention to high-touch areas.
Our on-site multi storey car park allows passengers to maintain safe distancing, with passengers able to self-park within walking distance of the terminal. Alternatively, valet parking options are available.
The drivers aboard our dedicated transfer buses are trained in COVID-19 precautions. They have reduced capacities to maintain social distancing, and are providing hand sanitiser.
The terminal air supply is through environmentally friendly wind catchers, which ensure a continuous natural supply of fresh air.
Physical contact is minimised through the use of screening equipment, including walkthrough metal detection arches, hand-held metal detectors and X-ray machines.
Everyone should wear a face covering when inside the terminal, following the rules set by government.
Sneeze guards have been installed at passenger check-in desks and also at security control points.
Our staff are looking forward to welcoming you and your customers with a smile.
Are there health checks before I board my ship?
Your sailing operator will let you know in advance if a temperature check or health screening questions will take place. We have a temperature camera, but this will only be used when requested by the ship operator. However, you should always take sensible precautions before leaving home to make sure you aren’t travelling with Covid 19 symptoms. Please make sure you’ve followed Public Health England guidance.
What will I need to do on arrival in my destination?
Our destinations have different requirements on arrival.
Do I have to wear a face covering?
It is now mandatory for anyone while travelling on a ferry to wear a face covering. Currently government regulations do not extend to inside port terminals and other public transport spaces, although your ferry operator may ask you to wear one for the duration of your journey from check in to departure.
Do I need to do anything in advance?
Always check with the company you’re travelling with to make sure there aren’t any requirements you need to follow.
Our terminal will only open be when foot passengers return, this is to manage safe distancing. However if you’re in a vehicle you will be able to access our shop by following the one way entry and exit. There are many toilets available on site, before and after security, you can use.
Why are security searches still being conducted?
The security threat level has not changed, with the checks being conducted mandated by the Department for Transport in compliance with the ISPS code. We are using non-contact equipment wherever possible to conduct these checks, but it may still be necessary to conduct a hand body search.
How can you safely manage close contact security checks?
Our staff carrying out security checks will be wearing appropriate levels of PPE, to protect both you and them. This includes gloves, which will be disposed of after each search where they come into contact with a passenger, and they’ll be wearing full face visors too.
I’m a haulier, what do I have to do?
As a goods vehicle driver you still have to complete an online form. This must be completed no earlier than 48 hours prior to arrival. We always want to help get you on your way as quickly as possible, but this is a new system for our Border Force colleagues so please help them by making sure you’ve completed your online form in advance. Complete your form here.
What happens when I arrive as a passenger from France or Spain?
You will need to fill in a form to provide your contact information on arrival in the UK. You can find the form and more details here. You may also need to quarantine for 14 days, please check the latest updates to the travel corridors list here.
What happens when I arrive in the UK from the Channel Islands?
You do not need to complete the form or self-isolate if you were there for 14 days or more. Please refer to border control guidance on what to do if you were there for fewer than 14 days here.