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Portsmouth Takes You There

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Suggestions, Compliments and Complaints

We welcome any type of feedback that can improve the customer’s experience.

Should you wish to provide feedback to us on your experience travelling through Portsmouth International Port please do so using the link below. In doing this you are allowing us to share this information with other parties within the Port Directors department, Portsmouth City Council or any other Port user as listed below. This information will only be used in relation to your feedback and will not be retained for longer than is necessary to seek a satisfactory resolution.

Any formal complaints that we determine to be a breakdown of the service we provide will be processed in accordance with Portsmouth City Councils Complaints policy

Please note that we are unable to deal directly with complaints relating to other parties or contractors working at the port such as

  • Ferry and cruise ship operations
  • Complaints relating to statutory bodies
  • Busses operating within the port
  • Catering and other shops

However we will ensure your complaint is passed to the appropriate organisation to deal with and will monitor progress.