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Quality standards and compliance

Our compliance programme ensures that we meet legal and regulatory requirements; follow a best practice framework and have independent third party auditing and advice.

Portsmouth International Port is approved to 5 ISO Standards. We operate them under an Integrated Management System (IMS).

The IMS means that these standards follow a similar structure and support each other. We are audited regularly to ensure that we continue to meet the standards and continuously improve!

ISO 9001 – Quality Management System

The quality management principles are:

  • customer focus;
  • leadership;
  • engagement of people;
  • process approach;
  • improvement;
  • evidence-based decision making;
  • relationship management.

The standard is there to confirm that we do what we say we are doing – quality  means consistency in our approach.

ISO 14001 – Environmental Management System

The intended outcomes are:

  • enhancement of environmental performance;
  • fulfilment of compliance obligations;
  • achievement of environmental objectives;
  • protect the environment by preventing or mitigating adverse impacts;
  • improvement of the organisation’s services with life cycle perspective;
  • achieve financial and operational benefits;
  • communicate relevant environmental information.

This standard specifically highlights that it must be in balance with socio-economic needs.

ISO 22301 – Business Continuity Management System

The purpose of the system is to prepare for, provide and maintain controls and capabilities of the organisation to continue to operate during disruption.

  • we are recognised as a Major UK Port and has responsibilities under the Civil Contingencies Act;
  • we are the life-line service to the Channel Islands;
  • Port staff recognised as Key Workers during COVID due to the importance of continuing to run import/export services;

Our BCMS is contained within our Emergency Response Plan which dovetails with many stakeholders.

We run regular live and tabletop exercises to maintain our response and improve.

ISO 27001 – Information Security Management System

The intended outcomes are:

  • preserve the confidentiality of information;
  • maintain the integrity of information;
  • ensure availability of information;
  • provide confidence to interested parties that risks are adequately managed;

The standard covers a wide variety of Information Security issues including GDPR, cyber security, information governance but also resilience and process control.

Emergency exercises often include IT disruption.

ISO 45001 – Occupational Health and Safety Management System

The OH&S management principles are:

  • to prevent work related injury and ill health;
  • provide safe and healthy workplaces;
  • eliminate hazards and minimise risks;
  • identify and effect preventative and protective measures.

Broadly speaking, the standard audits us as to whether we conform to the Health and Safety at Work Act 1974

Additional compliance areas

ISPS: The port security framework which in the UK is audited by DfT. Two plans are linked to this through the Port Facility Security Plan and Security Contingency Plan

Port Marine Safety Code: The main framework for marine operations at the port and one that is audited by the MCA.

Infection control plan: Brought in at the time of the pandemic, this has a wider impact and supports the BCMS.